Communications

Most communication will be done via email. That way we both have a record of what is needed. I’m also happy to set up a Zoom meeting or phone if you are more comfortable with that. I will follow them up with an email of our conversation. Let me know what works for you.

Payment

Payments are accepted through PayPal, Square and Etsy. If you need to request payment plans, please contact me here. Square payments may show up as Kept Creations.

Refunds

Website development takes a lot of work and time, therefore I do not offer refunds once the project has started. If you are on a waiting list and would like to cancel, please contact me for further discussion. Once you purchase a design, there are absolutely no refunds given.

Confidential Information

We take your privacy seriously. In order for us to create a website for you, we may need you login information. We will store your username and password for future use (authorized by you only) unless you write and request we delete. Please contact us for the best way for us to get the login information.

End of Design – Off-boarding

Once your website is complete, you have access to me for any update for 30 days. Once the 30 days is up, it will be your responsibility to complete any updates or backups. Why not hire us to handle those updates and backups for you? Ask us about our monthly maintenance packages.